Terms of service

Terms of Service

By contracting the services of Henrique Tour, you agree to the terms and conditions set forth below. Please read carefully, as they govern the use of our services.

1. Definitions
   Client: Any individual or legal entity that contracts the tours and services offered by the agency.
   Tour: Any activity, tour, excursion, or experience organized by the agency or by partners and suppliers.

2. Services Offered
   The agency provides tour and experience organization services, which may include trails, guided tours, outdoor activities, city tours, and other types of excursions. The availability and conditions of each tour are subject to confirmation based on demand and local conditions.

3. Agency Responsibilities
   Intermediation: We act as intermediaries between the client and tour or additional service providers, such as transportation and dining. We are not responsible for failures in the execution of third-party services.
   Accurate Information: We are committed to providing clear and detailed information about the tours, including required physical conditions, schedules, and limitations.
   Customer Support: We provide assistance to resolve any unforeseen issues or difficulties during the tours within our service hours and reach.

4. Client Responsibilities
   Accurate Information: The client is responsible for providing correct information for reservations and booking of tours.
   Preparation: The client must be prepared for the specific conditions of each tour, including wearing appropriate clothing and meeting physical requirements. We recommend consulting our team for more guidance.
   Meeting Points and Schedules: The client must adhere to the indicated times and meeting points for the start of tours. Delays may result in loss of the tour without the right to a refund.

5. Cancellation and Changes Policy
   Cancellations: Cancellations must be communicated at least [insert period, e.g., 48 hours] in advance to avoid penalties. Check the specific cancellation policy for each tour.
   Changes: Requests to change the date or time must be made in advance and are subject to availability. Additional costs may apply.

6. Payment
   Payment Methods: We accept payments through the payment methods available at our checkout, according to the available options.
   Refund Policy: Refunds will follow the cancellation policy in item 5. Administrative fees may apply.

7. Limitation of Liability
   Inherent Risks: The client acknowledges that some tours may include risks, such as outdoor activities and adverse environmental conditions. The agency is not liable for accidents or damages resulting from inherent risks in the tour activities.
   Force Majeure: We are not liable for cancellations, changes, or interruptions due to causes beyond our control, such as weather conditions, natural disasters, strikes, or government restrictions.

8. Activity Insurance
   We recommend that clients purchase travel insurance or adventure activity insurance, especially for high-risk tours. The agency can assist in obtaining specific insurance if requested.

9. Privacy Policy
   The client’s personal data will be used in accordance with our [Privacy Policy] to ensure the proper and secure handling of information.

10. Modification of Terms
    The agency reserves the right to update these Terms of Service periodically. We will notify clients of significant changes before they come into effect.

11. Jurisdiction and Venue
    This contract is governed by the laws of [country or state]. In case of disputes, the parties choose the jurisdiction of the [city/state] court to resolve any issues, excluding any other jurisdiction.

12. Acceptance of Terms
    By contracting our services, the client confirms that they have read, understood, and accept the terms and conditions described here.