Refund policy
DEAR CUSTOMER,
In accordance with the Consumer Defense Law and other regulations in force in the Republic of Argentina, we would like to clarify the policies regarding the use of the website, cancellation, refund, and withdrawal from purchases of products and/or services.
CANCELLATION AND REFUND
- The cancellation period for reserving an activity IS 72 BUSINESS HOURS BEFORE THE RESERVED DATE.
- Within this period, you may reschedule a new reservation, which will be assigned based on the Company’s availability, with additional costs.
- In all cases, there will be no refund of payments made for administrative expenses, reports, stamps, and accrued interest.
SERVICE CANCELLATION
- Your right to terminate the service provision contract will be subject to specific clauses provided in the contract.
- Time Limits: Strictly observe the set deadlines for canceling without incurring additional costs.
- Adjusted Refund: As established by current regulations, cancellation may entitle you to a refund, the extent of which varies depending on the timing of the termination.
RIGHT OF WITHDRAWAL
UP TO A MAXIMUM OF 12 HOURS AFTER THE PURCHASE.
- When exercising this right, you must communicate your withdrawal in writing within the first (12) twelve hours after purchase, guaranteeing a refund of 70% of the total purchase amount.
- Once the withdrawal is requested, the refund will be processed within a maximum of (5) five business days.
- Off-Site Transactions: Purchases made outside the Company’s standard commercial environment, such as remotely or by phone, may be reversed up to 12 (twelve) hours after the purchase.
- Refund in case of withdrawal: Current legislation guarantees a refund of up to 70% of the amount paid, excluding any delivery and/or administrative costs.
